Whether you supervise engineers, accountants, or data entry clerks, every employee needs certain critical skills to perform successfully. Consider these four:
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Cooperation Skills: Employees must work with team members, supervisors, and others. So how they get along is important. Some positive behaviors include:
• Shares information and expertise with coworkers, superiors, or other stakeholders.
• Begins tasks without being told. Makes adjustments willingly when tasks or plans change.
• Implements workplace changes willingly, even when disagreeing with those changes.
Customer/Client Skills: Every employee has a customer or client. Some appropriate actions when working with these stakeholders include:
• Reassures customers/clients about mistakes being corrected. Provides details about when, where, and how mistakes will be corrected.
• Follows through on issues. Fulfills personal responsibilities related to services, products, and problems.
• Communicates competence when communicating verbally or in writing. Knows products and services. Knows how to assist with problems or requests. Knows answers to questions or knows where to get answers.
Problem Solving Skills: In every job there will be a need to fix something or make a correction. To be successful, employees need to handle these issues in a certain way. Some successful behaviors include:
• Develops contingency plans to prepare for obstacles. Considers what might go wrong and develops approaches to overcome obstacles.
• Looks at solutions from opposite viewpoints. Considers the pros and cons, the advantages and disadvantages, the positives and negatives.
• Develops a step-by-step action plan to solve problems, implement solutions, or track the effectiveness of solutions.
Workload Management Skills: Employees must take certain actions to successfully complete tasks, projects, and assignments. A few of these actions include:
• Meets deadlines for delivering products or services, providing information to others, or requesting information from others.
• Makes appropriate determinations about which priorities need to be accomplished first. Completes priorities in the proper sequence.
• Discontinues or starts working on tasks when appropriate. Adjusts priorities, plans, and approaches to meet changing needs.
Remember These Skills When You Look At Performance Improvement
Your best employees will possess the experience and expertise to do the job. But these employees will also know how to work with others, manage their workloads, and satisfy customers. These are just a few of the critical job skills every employee needs to succeed in the workplace. Make sure you consider these skills when you look for ways to improve employee performance.